Did you ever encounter a customer service representative who “defined the role?” We did… last night. Wow… he took *time* with us, he empathized with our problem, and he even went with us personally to another terminal to resolve the difficulty. It seems that once we’ve encountered such a person (who sets the standard), we can be forever changed – if we want. But we have to *become* the role. We have to embrace it. We’re thinking… what if we adopted a top customer service mentality within our own agencies and churches? What would that look like? In short, what would we need to do to cause people to *love* our agency/church? If you’ve ever encountered a standard-bearer, please click comment and tell the story. Has your agency or church embraced high customer service standards? Are you a “gatekeeper” for your agency, or are you a bridgebuilder?