Kelly and Michèle have hit it out of the park again in this month’s Member Care Update by highlighting two dozen member care books, all of which are either 20% off or FREE. Gain insights and learn best practices by reading some of the best guidance available on member care by browsing the O’Donnells’ September edition of “Doing Global Member Care Well” at… https://mailchi.mp/705dc605d5b1/resiliency-for-team-leaders-special-news-may-2018-member-care-updates-10382980.