If you were the one on the other end of the phone, how might you have answered? For example, would you send the church leader to…

http://www.missionarycare.com/ebooks/Member_Care_Introduction_%20Book.pdf

which is a free ebook introducing missionary member care? It’s incredibly comprehensive and it essentially introduces everything else we would have thought of introducing anyway, right? The only other thing I could think about was asking a member care practitioner herself (a part-time worker on Team Expansion’s staff) to contact the church leader directly to come share directly with the leadership at this church. Of course, some orgs specialize in helping churches focus on these questions. For example, TRAIN International offers…

http://traininternational.org/Strategizing.html

So how would YOU have answered?